Privacy Policy

Black Optix Tint - Pensacola, FL (“Company”, “we”, “our”, or “us”) is a customer-facing brand operated by Etta Earl LLC, a Florida limited liability company.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule services, or communicate with our business.

This policy applies to customers located in the United States.

Information We Collect

We may collect the following categories of information when you interact with our website or services.

Personal Information

• Name
• Phone number
• Email address
• Vehicle details related to tint or restyling services
• Appointment information
• Customer communication records

Technical Information

• IP address
• Device type
• Browser type
• Pages visited on our website
• Referring website or advertisement source

Marketing and Analytics Information

• Website usage activity
• Advertising campaign performance
• Conversion tracking data

How We Collect Information

Information You Provide Directly

Information may be provided when you:

• Fill out forms on our website
• Request a quote
• Schedule an appointment
• Contact us via SMS, phone, email, or social media
• Submit service inquiries

Users can optionally opt in to SMS communications via a checkbox on our website forms. This checkbox explicitly states the breakdown of the SMS use case and provides direct links to our Privacy Policy and Terms of Service.

Automatically Through Technology

Certain information may be collected automatically through:

• Cookies
• Tracking pixels
• Analytics tools
• Advertising measurement tools

Through Communication Systems

Information may also be collected when you interact with our business through:

• SMS messaging
• Email
• Phone calls
• Social Media
• Voicemail communications

How We Use Information

We use collected information for legitimate business purposes including:

• Scheduling and managing appointments
• Providing quotes and service updates
• Sending appointment reminders
• Responding to customer questions and support requests
• Improving website functionality and user experience
• Measuring advertising performance
• Maintaining internal business records

Customer information is never sold, rented, or used by outside organizations for marketing purposes.

SMS & Communications

By providing your phone number and optionally checking the SMS consent box on our forms, you agree to receive SMS messages from Black Optix Tint - Pensacola, FL.

Types of Messages You May Receive

• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support communications
• Promotional offers or announcements

SMS Terms

• Message frequency may vary
• Message and data rates may apply
• Consent to receive SMS messages is not required as a condition of purchase
• You must be 18 years of age or older to use this SMS service.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying: STOP

For assistance, reply: HELP

Data Sharing Policy

We maintain strict policies regarding the handling of customer information.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services required to deliver SMS communications.
• Information sharing with subcontractors performing support services such as customer service is permitted.
• Customer information and SMS consent data are never sold, rented, or distributed for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to improve website performance and measure marketing effectiveness. These technologies may include:

• Website cookies
• Analytics tracking tools
• Advertising tracking pixels
• Marketing performance tools

These tools help us understand website traffic patterns, improve the user experience, and measure advertising campaign performance. Users can control cookie settings through their browser preferences.

Data Security Practices

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. Security practices include:

• Secure system infrastructure
• Controlled access to customer information
• Encryption where appropriate
• Security protections provided by our service platforms

While we strive to protect information, no method of transmission or storage can guarantee complete security.

Data Retention

Customer information is retained only as long as necessary to:

• Provide services
• Maintain communication records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Information is removed when it is no longer required for these purposes.

Third-Party Services

To operate our business and provide services effectively, we use trusted technology providers that support our website, communications, scheduling, payments, analytics, and marketing operations. These systems may include:

• CRM platforms
• Payment processing systems
• Website analytics tools
• Advertising platforms
• Automation and integration systems
• Scheduling platforms
• Communication systems (SMS, email, phone, voicemail)

These providers process information only as necessary to support our business operations and must maintain appropriate confidentiality and security standards. Customer information is never sold or rented.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for messaging service providers required to deliver SMS communications.

Your Rights & Choices

Customers have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request removal of personal information when appropriate
• Opt out of marketing communications

Requests can be submitted by contacting us directly.

Opt-Out Instructions

You may opt out of communications at any time.

• SMS: Reply STOP to unsubscribe.
• Email: Use the unsubscribe link in emails.
• Direct Requests: Contact: info@blackoptixtintpensacola.com

Children’s Information

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be removed promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page.